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The right to withdraw from the contract

1. Pursuant to the Act on Consumer Rights of May 30, 2014, the Customer who is a consumer has the right to withdraw from the contract without giving any reason.

2. The withdrawal from the contract is effective if the Customer submits a declaration of withdrawal from the contract within 14 days from the date of delivery of the goods. To meet the deadline, it is enough to submit a statement before its expiry. The form of submitting the declaration may be any, e.g.

● the statement may be submitted on the form, a specimen of which is attached to the Act on Consumer Rights of May 30, 2014 (constituting Appendix 1to the regulations),

● by e-mail to the address provided in paragraph 1 of these regulations

● by letter to the address provided in paragraph 1 of these regulations

3. The customer returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract at his own expense.

4. The store returns the funds within 14 days from the date of receipt of the statement. The Store may withhold the reimbursement of payments received from the Customer until the item is returned or the Customer provides proof of its return, depending on which event occurs first.

5. The store returns the funds using the same method of payment as used by the customer. In the case of payment by a payment card, the refund is made to the card account.

6. If the Customer has chosen a method of delivery of the item other than the cheapest offered by the Store, the Store will not reimburse the Customer for the additional costs incurred by him. The store will only refund the cost of the cheapest delivery of the item to the customer.

7. The customer covers all direct costs of returning the item (eg packaging, security, shipping).

8. The right of withdrawal is not entitled to the customer in the case of contracts:

● in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;

● in which the subject of the service is a non-prefabricated item, manufactured according to the customer's specification or serving to satisfy his individual needs;

● delivery of digital content that is not recorded on a tangible medium, if the performance began with the Customer's express consent before the deadline to withdraw from the contract and after informing him by the Store about the loss of the right to withdraw from the contract;

● in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;

● in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;

● on the provision of services, if the Store has fully performed the service with the express consent of the Customer, who was informed prior to the commencement of the service that after the performance of the service by the Store, he will lose the right to withdraw from the contract;

● in which the price or remuneration depends on fluctuations in the financial market over which the Store has no control and which may occur before the deadline to withdraw from the contract;

● in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;

● in which the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, and the delivery of which may take place only after 30 days, and the value of which depends on fluctuations in the market over which the entrepreneur has no control;

● in which the Customer expressly demanded that the Store send a representative to him for urgent repair or maintenance (if the Store provides additional services other than those requested by the Customer, or provides items other than spare parts necessary for repair or maintenance, the right the Customer is entitled to withdraw from the contract in relation to additional services or items);

● delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;

● concluded through a public auction;

● provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision.

9. The right to withdraw from the contract without giving any reason does not apply to the Customer who is not a consumer.

10. The customer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.


In case of resignation from the purchase, please send the returned goods to the following address:
VANITY URBANIEC SPÓŁKA KOMANDYTOWO-AKCYJNA
ul. Opolska 11-19, 52-010 Wrocław
With a note: "Return"

Please send the goods back with the completed formreturn form (download here).

In the event of an exchange, please send the returned goods to the following address:
VANITY URBANIEC SPÓŁKA KOMANDYTOWO-AKCYJNA
ul. Opolska 11-19, 52-010 Wrocław
With a note: "Exchange"

Please send the goods back with the completed return form (for download here).